Shipping policy

Shipping Policy – Saviourclo UK

Last Updated: January 2026
Website: https://saviourclo.co.uk
Contact Email: saviour.clo.uk@gmail.com

Thank you for shopping with Saviourclo UK. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification when your order has been dispatched.

During peak periods, launches, or promotions, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to:

  • United Kingdom

  • European Union

  • United States of America

  • Canada

If your country is not available at checkout, please contact us at saviourclo.uk@gmail.com .

3. Shipping Methods & Delivery Times

Estimated delivery times (excluding processing time):

United Kingdom

  • Standard Shipping: 2–5 business days

  • Express Shipping (if available): 1–2 business days

European Union

  • Standard International Shipping: 5–10 business days

United States

  • Standard International Shipping: 5–10 business days

Canada

  • Standard International Shipping: 6–12 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs, courier issues, weather, or events beyond our control.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Selected shipping method

All shipping charges will be clearly displayed before you complete your purchase.

 

5. Customs, Duties & Import Taxes (International Orders)

For EU, USA, and Canada orders:

  • Customs duties, import taxes, and handling fees may apply depending on your country’s regulations.

  • These charges are the customer’s responsibility and are not included in our product prices or shipping fees.

  • We are not responsible for delays caused by customs clearance.

6. Tracking Your Order

Once your order is dispatched, you will receive an email with:

  • Your tracking number

  • A link to track your parcel

Please allow up to 24 hours for tracking information to update.

7. Delivery Issues

Incorrect Address

Please ensure your shipping address is correct.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If a parcel is returned to us due to an incorrect address, you will be responsible for reshipping costs.

Lost or Delayed Parcels

If your order appears lost or significantly delayed:

  1. Email saviourclo.uk@gmail.com

  2. Include your order number and details

We will investigate with the courier and keep you informed.
We are not responsible for delays caused by the courier once the parcel is in their possession.

Marked as Delivered but Not Received

If tracking shows “delivered” but you have not received your order:

  • Check with neighbours or your local delivery office

  • Contact us within 48 hours so we can assist

We may request confirmation from the courier before issuing any replacement or refund.

8. Damaged Parcels in Transit

If your parcel arrives damaged:

  1. Take clear photos of the packaging and item

  2. Email saviourclo.uk@gmail.com within 48 hours of delivery

  3. Include your order number and images

We will assess the claim and arrange a replacement or refund where appropriate.

9. Partial Deliveries

If your order contains multiple items, they may be shipped separately.
You will be notified if this is the case.

10. Refused or Uncollected Deliveries

If a delivery is refused or not collected and returned to us:

  • You may be charged for return shipping

  • Original shipping fees are non-refundable

  • A refund will be issued minus any return costs


11. Force Majeure

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Strikes

  • Transport disruption

  • Supplier failure

  • Government action

12. Contact Us

If you have any questions about shipping, please contact us:

📧 saviourclo.uk@gmail.com
🌐 https://saviourclo.co.uk

 

Legal Compliance Statement

This Shipping Policy is written in accordance with:

  • UK Consumer Rights Act 2015

  • UK Consumer Contracts Regulations 2013

  • EU Consumer Rights Directive

Nothing in this policy affects your statutory rights.